Shipping Policy

Shipping Policy

Effective Date: 1 Jan 2025

At SHOPOM.IN, operated by MA STAR CONSULTANCY PRIVATE LIMITED, we strive to provide a seamless and efficient shopping experience, including timely delivery of your orders. This Shipping Policy outlines the terms and conditions related to shipping, delivery, and tracking of your purchases.

1. Order Processing

Orders are processed on business days (Monday to Friday, excluding public holidays). Once your order is placed, it will be processed and shipped within 1-3 business days, depending on the product availability. You will receive a confirmation email with the order details once it is confirmed and shipped.

If there are any delays due to stock unavailability or any other reasons, we will inform you promptly via email.

2. Shipping Locations

We offer shipping to most locations within India. Currently, we do not offer international shipping, but we may expand shipping locations in the future.

3. Shipping Charges

Shipping charges are calculated based on the weight and size of the products you order, as well as your shipping location. The exact shipping cost will be displayed at the checkout before you confirm your order. We may offer promotional discounts or free shipping offers at our discretion from time to time.

4. Delivery Time

The delivery time depends on your location and the shipping method selected at checkout. On average, orders are delivered within 5-10 business days from the date of shipment. Remote or rural areas may experience longer delivery times.

Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery.

5. Delivery Partners

We partner with reliable third-party delivery services to ensure timely and secure delivery of your products. The specific delivery partner will depend on your location and the size of your order.

6. Shipping Restrictions

Please note that some products may not be available for delivery to certain areas due to size, weight, or other shipping restrictions. If we are unable to ship a product to your address, you will be notified before your order is confirmed, and we will offer an alternative solution.

7. Track Your Order

After your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the respective courier company’s website.

If you have not received your tracking details, please contact our customer support team at info@shopom.in.

8. Failed Deliveries and Returns

In case of a failed delivery due to incorrect address details, non-availability of the recipient, or any other reason, the package will be returned to us. Additional shipping charges may apply for resending the package.

Please ensure that the shipping address you provide is accurate. If you need to update the address after placing the order, please contact us as soon as possible.

9. Shipping Insurance

For certain high-value items, we may include shipping insurance to cover loss or damage during transit. If you receive a damaged or defective item, please refer to our Returns and Warranty Policy to initiate the return process.

10. Order Cancellation

If you wish to cancel your order, please contact us within 24 hours of placing the order. After this period, your order may have already been processed for shipment and cancellations may not be possible.

For further details on cancellations, please refer to our Refund and Cancellation Policy.

11. Contact Information

If you have any questions or concerns about shipping, delivery times, or tracking, please contact us at:

MA STAR CONSULTANCY PRIVATE LIMITED
Email: masterconsultancy@gmail.com | info@shopom.in
Phone: 9211241939
Office Address: 211, OKHLA INDL. ESTATE PHASE-3, Okhla Industrial Estate, South Delhi, India, 110020