Returns and Warranty Policy

Effective Date: 1 Jan 2025

At SHOPOM.IN, operated by MA STAR CONSULTANCY PRIVATE LIMITED, we strive to offer a seamless and satisfying shopping experience. Our Returns and Warranty Policy is designed to ensure that customers receive quality products and can easily return or exchange them if needed. Please review the following guidelines to understand your rights and responsibilities.

1. Returns Policy

We want our customers to be fully satisfied with their purchases. However, we understand that sometimes items may not meet expectations or may have defects. Our returns policy allows you to return eligible items within 30 days of receiving your order.

1.1 Eligibility for Returns

You can return a product if:

  • It is unused and in its original condition, with all labels, tags, and packaging intact.
  • It has defects or is damaged during shipping.
  • It was incorrectly delivered, meaning you received a different item than ordered.

1.2 Items Not Eligible for Returns

The following items are not eligible for return:

  • Personalized or customized products
  • Hygiene-related items (e.g., underwear, swimwear) unless unopened
  • Discounted or final sale items
  • Items purchased after 30 days of delivery

1.3 How to Initiate a Return

To return an item, please follow these steps:

  1. Contact our customer support via email at info@shopom.in or call 9211241939 to request a return authorization.
  2. Provide order details (order ID, product name, reason for return).
  3. Once the return is authorized, you will receive a return shipping label.
  4. Pack the item securely and ship it back to the provided address.
  5. Once we receive the item and confirm its condition, we will process the return and issue a refund or exchange as per your request.

2. Warranty Policy

We offer warranty coverage for certain products purchased on SHOPOM.IN. The warranty typically covers manufacturing defects, faulty materials, or poor workmanship.

2.1 Warranty Duration

The warranty period varies based on the product and manufacturer. Generally, products come with a warranty of 6 months to 1 year from the date of purchase.

2.2 What’s Covered by the Warranty

  • Manufacturing defects
  • Malfunctions or failures due to faulty materials or craftsmanship
  • Defective parts that affect product performance

2.3 What’s Not Covered by the Warranty

  • Damage caused by misuse, accidents, or improper care
  • Wear and tear that occurs with regular use
  • Cosmetic damage such as scratches, dents, or discoloration
  • Items damaged due to unauthorized repairs or modifications

2.4 How to Claim a Warranty

To claim a warranty:

  1. Contact our customer support team at info@shopom.in with proof of purchase and a detailed description of the issue.
  2. We may ask you to return the defective item or provide additional documentation (such as photographs) to assess the issue.
  3. Once your claim is verified, we will either repair or replace the product or provide a refund if the issue is not resolvable.

3. Refunds and Exchanges

Refunds or exchanges will be processed once the returned item is received and inspected.

  • Refunds will be credited to the original payment method used during purchase.
  • Exchanges can be requested for items of the same value or a higher value (in which case you will be required to pay the difference).
  • Shipping costs for returns are generally the responsibility of the customer unless the return is due to a defect or error on our part.

4. Return Shipping Costs

  • For defective items or items incorrectly shipped, return shipping costs are covered by SHOPOM.IN.
  • For other returns, the customer is responsible for shipping charges unless specified otherwise.

5. Non-Returnable Items

Some items are non-returnable due to hygiene or safety reasons, such as:

  • Intimate apparel (e.g., lingerie, undergarments) unless unopened
  • Cosmetics or beauty products
  • Customized or personalized products

6. Changes to the Policy

SHOPOM.IN reserves the right to modify or update this Returns and Warranty Policy. Any changes will be communicated to customers via email or our website.

Contact Information

MA STAR CONSULTANCY PRIVATE LIMITED
Email: masterconsultancy@gmail.com | info@shopom.in
Phone: 9211241939
Office Address: 211, OKHLA INDL. ESTATE PHASE-3, Okhla Industrial Estate, South Delhi, India, 110020