Anti-Fraud and Security Policy

Effective Date: 1 Jan 2025

At SHOPOM.IN, operated by MA STAR CONSULTANCY PRIVATE LIMITED, we are committed to ensuring a safe and secure shopping environment. This Anti-Fraud and Security Policy outlines the measures taken to protect customers, sellers, and platform integrity from fraudulent and malicious activity.

1. Fraud Prevention Measures

We proactively monitor and prevent fraud using:

  • AI-powered fraud detection systems
  • Order validation checks
  • Suspicious activity alerts
  • IP and device tracking
  • Manual account reviews, if needed

2. Prohibited Activities

The following behaviors are strictly prohibited and may lead to account suspension or legal action:

  • Use of stolen credit/debit cards or payment credentials
  • False claims, chargeback fraud, or refund abuse
  • Account hijacking or impersonation
  • Listing counterfeit, banned, or stolen products
  • Phishing attempts or malware injections
  • Attempts to exploit platform vulnerabilities

3. User Responsibilities

Users are expected to:

  • Keep login credentials confidential and not share them
  • Avoid using public devices or unsecured networks to access the site
  • Immediately report suspicious activity to our support team
  • Refrain from attempting to manipulate or exploit the system

4. Seller Security Obligations

Sellers on SHOPOM.IN must:

  • Provide accurate product listings and invoices
  • Fulfill orders promptly and genuinely
  • Not engage in fake order generation, review manipulation, or data breaches
  • Protect buyer data and not misuse customer contact information

5. Incident Response

In the event of a security breach, fraud report, or suspicious activity:

  • The affected account may be temporarily suspended for investigation.
  • Our security team will investigate and respond within 5–10 business days.
  • If fraud is confirmed, we may involve law enforcement or relevant legal authorities.

6. Enforcement and Penalties

Violations of this policy may result in:

  • Account suspension or permanent ban
  • Forfeiture of pending payments (for sellers)
  • Legal action, including reporting to cybercrime units
  • IP blacklisting and device bans

7. Reporting Fraud

If you suspect any fraudulent or unauthorized activity, please report it to us immediately:

All reports are handled confidentially and investigated with priority.

Contact Information

MA STAR CONSULTANCY PRIVATE LIMITED
Email: masterconsultancy@gmail.com | info@shopom.in
Phone: 9211241939
Office Address: 211, OKHLA INDL. ESTATE PHASE-3, Okhla Industrial Estate, South Delhi, India, 110020