Payment Policy

Effective Date: 1 Jan 2025

This Payment Policy outlines the structure, timelines, and terms under which sellers on SHOPOM.IN, operated by MA STAR CONSULTANCY PRIVATE LIMITED, will receive payments for their successful sales. This ensures transparent and timely processing of all seller transactions.

1. Payment Cycle

  • Payments are settled on a weekly cycle, every Wednesday, for all orders successfully delivered and completed during the previous cycle.
  • Payments are subject to deductions for returns, cancellations, penalties, and applicable fees (commission, logistics, etc.).
  • In case a holiday falls on the scheduled payout day, payment may be processed on the next working day.

2. Payment Conditions

Sellers will receive payment for an order only if:

  • The order is successfully delivered and not returned within the return window.
  • The seller has updated accurate bank details and KYC documents.
  • There are no disputes or fraud flags raised against the transaction.

3. Deductions and Fees

From the gross order amount, the following may be deducted before payout:

  • Marketplace Commission (as agreed during onboarding)
  • Logistics Charges (if applicable)
  • GST on Services
  • TCS (Tax Collected at Source) as per applicable law
  • Penalties for policy violations, order cancellations, or delays
  • Refunds and Chargebacks, if applicable

A complete breakdown will be available in the Seller Dashboard under the “Payout Reports” section.

4. Bank Account Requirements

  • Sellers must provide a valid Indian bank account in their own/business name.
  • Changes to bank details must be made through the Seller Dashboard and will require document verification.

5. Payment Failures

In the case of a failed payment due to incorrect bank details or technical issues:

  • The amount will be held in escrow and retried in the next cycle after correction.
  • Sellers will be notified via email and dashboard alerts.

6. Taxation

  • SHOPOM complies with applicable tax laws and regulations including GST, TDS, and TCS.
  • Sellers are responsible for filing their own taxes and maintaining compliance with statutory requirements.
  • Monthly tax reports and invoices will be available to download from the dashboard.

7. Disputes & Resolutions

  • For any payment-related queries, sellers must raise a ticket through the Seller Support Panel within 7 days of payout.
  • Disputes will be investigated and resolved within 5–10 business days.

Contact Information

MA STAR CONSULTANCY PRIVATE LIMITED
Email: masterconsultancy@gmail.com | info@shopom.in
Phone: 9211241939
Office Address: 211, OKHLA INDL. ESTATE PHASE-3, Okhla Industrial Estate, South Delhi, India, 110020